Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. We do not offer refunds to the original payment method. All returns will be issued store credit in the form of a gift card.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at merchsupport@sweettomatoes.com. 

If your return is approved, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Customers are responsible for their own return postage. 

You can always contact us for any return questions at merchsupport@sweettomatoes.com. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Store Credit Gift Cards
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be issued a store credit gift card sent to your email. 
If more than 15 business days have passed since we’ve approved your return, please contact us at merchsupport@sweettomatoes.com.